Monday ~ Friday (8 a.m. to 6 p.m.)
Orders will be shipped 1-2 business days after placing an order.
During new product additions and specials, there may be 2-4 business days for processing time!
Transit times vary with a few different conditions, including but not limited to:
The total distance between you and Hong Kong/ France
Regardless of whether your package will be shipped domestically or internationally (elsewhere)
What shipping method do you choose?
The estimated delivery time is as follows Please note that this term is an estimate and not a guarantee.
Standard: 4-15 business days (includes $ 100 insurance)
DHL Express: 2-4 business days (including $ 100 value insurance)
How to track my package？
You will receive an e-mail from the logistics company, which contains your tracking number and the query website.
If you have not received the relevant e-mail, you can also contact us for inquiries.
The standard working day does not include weekends and public holidays
France, Netherlands, Luxembourg, Belgium (3 days)
Poland, Portugal, Ireland, Germany, Spain, Italy, United Kingdom (3-4 days)
Hungary, Lithuania, Czech Republic, Slovakia, Sweden, Romania, Denmark, Slovenia (5-6 days)
Estonia (7 days)
Ship from Hong Kong：
Customers from non-EU countries should choose Hong Kong as the place of shipment, and only the goods in the Hong Kong warehouse can be shipped globally.
The general shipping time is 7-14 days.
If you have questions about the exact location of your package, you should ask the service provider directly. Our customer service representatives have as much information as you can see on your tracking number.
We hope you love your purchase. But if for any reason you wish to return the product, we will send your product back within 14 days after receiving the product at the address below. No exchanges at this time! Include your order number outside of the package!
Last name, First Name: Mr C LOGISTIQUE Support
Company: C Logistique
Address: 121 quai de bacalan
Please allow 5-7 business days from the shipping date for your return to process. You will be notified by email at the email address specified in your account when making a purchase. Please note that your banking institution may need more time to process and post this transaction to your account once they receive information from us. (Usually 3-5 working days)
We can only refund to the original form of payment used at the point of purchase. In the event that you no longer have access to this account or are no longer active, we will process your refund in the form of a check sent by post to your client's profile which may take some time to process. 4-6 weeks. Original shipping charges are not refundable.
Once used, it will not be returned.